FAQ

Question 1

When can I visit the shop?

Answer

Regular hours are Fridays & Saturdays 11am - 4pm during the year (outisde of Christmas & New Year period which may have extra hours). If there are any changes to these hours they'll be shared on Social Media. These hours don't suit everyone, so you're very welcome to make another time to visit - please just email hello@incdesignstore.co.nz or Text 0212456063
Because the store is also Helen's studio, and inside our home, weekends, weekdays, and even evening visits are possible - but please make a time first. Private shopping visits are fun with a group of friends, so keep that in mind for a social outing!

Question 2

How can I pay?

Answer

In-store there is eftpos! Debit/eftpos/credit card or cash. Online Bank transfer, or Credit Card. Layby is an option too for any purchase over $50 - please email hello@incdesignstore.co.nz to arrange this.

Question 3

How do you select the items in the shop?

Answer

Helen is a designer and curator. Items that are in the shop have been handpicked because she personally uses them, has a close affiliation with the creative behind them, and truly believes in its ingenuity, thoughtfulness, quality and longievity. They sit well alongside the other items here and serve a purpose in our home and lives as being functional, useful and beautiful. Inc. store showcases interesting, thoughful, quality wares that aren't already available in our little town, or readily available elsewhere. Items here are very special. Having a close rapport with the people behind the objects is fundamental to the way we work, and truly understanding and believing in their processes and practice is central to the concept store. Bottom line is, is this something we love, love to use ourselves, understand, and feel proud to represent? Because we are closely in touch with the creatives behind the products, we can offer a made-to-order serivce here which is pretty special.

Question 4

I can't find something in the online store, why?

Answer

Because many of the items in store are in limited supply, one-offs, bespoke or highly sought after, not everything will be found in the online store. It's truly best to visit to experience everything properly! If you've seen something on social media, just ask for details - always more than happy to send you extra photos, videos, measurements & details. So, please just make contact! Generally, shoppers in store and social media followers get the first chance to purchase something before it appears on the website. Either way, act fast!

Question 5

Do you gift-wrap?

Answer

Absolutely, yes!! In fact, Helen loves gift wrapping so much it's almost compulsary here. There's no extra charge, it's all part of the service. Gifting something from Inc. Store is very special.

Question 6

I changed my mind about a purchase, can I exchange?

Answer

This is a small business supporting small NZ creatives, every item here is limited edition, bespoke and unique. Generally returns are not an option and we encourage you to try-on, ask questions and choose carefully before committing to purchasing. Please see the RETURNS policy.